Return and Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Return eligibility

To qualify for a return, the item must be in the same condition in which you received it: unworn, unused, with its original tags attached, and in its original packaging. You will also need the receipt or other proof of purchase.

Approved returns are subject to a 15% restocking fee, which will be deducted from the refund. The restocking fee does not apply when an item is defective, damaged upon arrival, or incorrectly shipped by Thousand Islands Bait Store.

Customers are responsible for return-shipping costs unless the return is due to a defective, damaged, or incorrectly shipped item. Original shipping charges are nonrefundable.

Starting a return

To request a return, contact us at contactus@tibait.com. If your return is approved, we will provide a Return Authorization (RA) number and return instructions.

Approved returns should be sent to:

Thousand Islands Bait Store
42980 State Route 12
Alexandria Bay, NY 13607

Your RA number must be clearly referenced with the return. Items sent back without first requesting a return and receiving an RA number will not be accepted.

Please do not send merchandise back until your return has been approved.

Damaged, defective, or incorrect items

Please inspect your order when it arrives. Contact us as soon as possible if an item is defective, damaged, or different from what you ordered so we can evaluate the issue and make it right.

We may request photographs of the item, its packaging, and the shipping label. No restocking fee or return-shipping charge will apply when the return results from our error or an item arriving damaged or defective.

Nonreturnable items

The following merchandise cannot be returned:

• Maps

• Live bait

• Worms

• Custom or personalized apparel

• Gift cards

• Sale and clearance merchandise

Please contact us before purchasing if you have questions about whether a particular item can be returned.

Exchanges

The fastest way to receive a replacement item is to return the original item and, once the return is approved, place a separate order for the new item.

European Union 14-day cooling-off period

If merchandise is shipped into the European Union, you may have the right to cancel or return your order within 14 days without providing a reason.

The merchandise must be in the same condition in which it was received: unworn, unused, with its original tags attached, and in its original packaging. A receipt or other proof of purchase is also required.

The 15% restocking fee does not apply to returns made under the statutory EU cooling-off right. Statutory exceptions may apply to personalized, custom-made, perishable, or otherwise excluded merchandise.

Refunds

We will notify you after we receive and inspect your return and let you know whether the refund has been approved.

If approved, the refund - less any applicable 15% restocking fee and nonrefundable shipping charges - will be issued automatically to your original payment method within 10 business days.

Your bank or credit-card company may require additional time to process and post the refund. If more than 15 business days have passed since we approved your return, contact us at contactus@tibait.com.