Shipping policy
Thank you for shopping with Thousand Islands Bait Store. We strive to process and ship orders quickly and accurately from our location in Alexandria Bay, New York.
Order Processing
Orders are typically processed and shipped within 3–4 business days. Orders placed on weekends or holidays will begin processing on the next available business day.
Processing times may be longer during holidays, periods of high order volume, severe weather, or other unforeseen circumstances.
Once your order has shipped, you will receive tracking information when available.
Domestic Shipping
We currently offer shipping throughout the United States using UPS.
Available shipping services may include:
- UPS Ground
- UPS 3 Day Select
- UPS Next Day Air
Available shipping methods, rates, and estimated delivery dates are calculated at checkout based on your order and delivery address.
Carrier transit times are in addition to our 3–4 business day order processing time.
Free Shipping
We offer free standard shipping on qualifying U.S. orders of $75 or more.
The $75 minimum is calculated after discounts and before applicable taxes.
When free shipping is selected, Thousand Islands Bait Store reserves the right to select the appropriate standard shipping method and carrier for the order.
Expedited shipping services are not included with free shipping and may be purchased separately when available.
Estimated Delivery Times
Delivery dates provided at checkout are estimates and are not guaranteed unless specifically stated by the shipping carrier.
Delivery times may be affected by carrier delays, severe weather, holidays, high shipping volumes, or other circumstances outside the control of Thousand Islands Bait Store.
Order Tracking
Tracking information will be provided when available after your order ships. Please allow time for the carrier to scan the package and update its tracking information.
Incorrect or Incomplete Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error in your shipping address after placing an order, please contact us as soon as possible. We will make reasonable efforts to update the address before shipment, but we cannot guarantee changes once an order has entered fulfillment or shipped.
If an order is returned to us because of an incorrect, incomplete, or undeliverable address, the customer may be responsible for additional shipping charges to have the order reshipped. Original shipping charges are non-refundable.
Lost or Missing Packages
If tracking indicates that your package has been delivered but you cannot locate it, please first check around the delivery location, with other members of your household or business, and with neighbors when appropriate.
You may also need to contact the shipping carrier for additional delivery information.
If you are still unable to locate your shipment, please contact us and we will assist you in determining the appropriate next steps.
Damaged Shipments
If your order arrives damaged during shipment, please contact us as soon as possible.
Please retain the product, original packaging, shipping box, and packing materials. We may request photographs of the damaged merchandise and packaging to assist with a carrier claim or replacement.
In-Store Pickup
Free in-store pickup is available for eligible online orders at:
Thousand Islands Bait Store
42980 State Route 12
Alexandria Bay, NY 13607
Please wait until you receive notification that your order is ready for pickup before arriving at the store.
Customers may be asked to provide their order confirmation or identification when picking up an order.
International Shipping
International shipping may be available to eligible countries and destinations.
Available shipping methods, rates, and estimated transit times will be displayed at checkout when shipping is available to your destination.
International shipments may be sent using carriers such as DHL Express or USPS, depending on the destination and available services.
International customers are responsible for complying with their country's import requirements and restrictions.
Customs duties, import taxes, brokerage charges, or other fees may apply to international orders. Unless specifically stated at checkout that these charges have been prepaid or collected, they are the responsibility of the recipient.
International shipments may experience additional delays due to customs processing or local delivery conditions.
Shipping Restrictions
Certain products may be subject to carrier, destination, or legal shipping restrictions.
Thousand Islands Bait Store reserves the right to cancel or modify an order if we are unable to legally or reasonably ship an item to the selected destination. If we are unable to fulfill an item, any applicable refund will be issued for the affected merchandise.
Returns and Exchanges
Returns, exchanges, refunds, and return shipping costs are governed by our Return and Refund Policy.
Please review our Return and Refund Policy for complete information regarding return eligibility, applicable restocking fees, return shipping, exchanges, and refunds.
Contact Us
If you have questions regarding your order, shipping, tracking, or delivery, please contact Thousand Islands Bait Store using the contact information provided on our website.