Shipping policy

Thank you for shopping with Thousand Islands Bait Store. We process and ship orders from our location in Alexandria Bay, New York.

Order Processing

Orders typically leave our store within 3–4 business days. Business days are Monday through Friday, excluding holidays. Orders placed on weekends or holidays will begin processing on the next business day.

Processing may take longer during holidays, periods of high order volume, severe weather, or other unforeseen circumstances.

If we cannot ship your order within the stated processing timeframe, we will contact you with an updated timeframe and any cancellation or refund options required by applicable law.

Once your order ships, you will receive a shipping-confirmation email with tracking information when available.

Domestic Shipping

We ship to eligible addresses throughout the United States. We primarily use UPS, although another carrier may be selected when appropriate for the destination, merchandise, or selected shipping service.

Available UPS services may include:

• UPS Ground

• UPS 3 Day Select

• UPS Next Day Air

Available shipping methods, rates, and estimated delivery dates are displayed at checkout based on the merchandise, order value, delivery address, and available carrier services.

Our 3–4 business-day processing period occurs before carrier transit begins. If checkout displays a complete estimated delivery date that includes processing and transit time, that displayed date should be used as the order’s current estimate.

Shipping availability for Alaska, Hawaii, U.S. territories, PO boxes, and military addresses depends on the merchandise and carrier services offered at checkout.

Free Shipping

We offer free standard shipping on qualifying U.S. orders of $75 or more.

The $75 minimum is based on the eligible merchandise subtotal after discounts and before applicable taxes.

Free shipping:

• Applies only when displayed as an available option at checkout

• Uses the standard shipping method selected by Thousand Islands Bait Store

• Does not include expedited shipping

• May exclude oversized, unusually heavy, restricted, or otherwise ineligible merchandise

Customers may purchase an expedited shipping service when one is available at checkout.

Estimated Delivery Times

Delivery dates and carrier transit times displayed at checkout are estimates unless expressly identified as guaranteed.

Delivery may be affected by carrier delays, severe weather, holidays, high shipping volumes, customs processing, incorrect address information, or other circumstances outside our reasonable control.

Selecting an expedited carrier service shortens the carrier’s transit time but does not eliminate our order-processing period unless expressly stated.

Order Tracking

Tracking information will be provided when available after your order ships. Please allow the carrier time to scan the package and begin displaying tracking updates.

A shipping label being created does not necessarily mean the carrier has taken possession of the package. Tracking activity may not appear until the carrier performs its first scan.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an address error after placing an order, contact us immediately at contactus@tibait.com. We will make reasonable efforts to correct the address before shipment, but we cannot guarantee changes after an order has entered fulfillment or shipped.

If an order is returned because of an incorrect, incomplete, refused, or undeliverable address, the customer may be responsible for additional shipping charges to have the order sent again. Original shipping charges are nonrefundable.

Any refund for returned merchandise will be handled in accordance with our Return and Refund Policy.

Lost or Missing Packages

If tracking shows that your package was delivered but you cannot locate it, please:

1. Check around the delivery location and any areas where the carrier may have left the package.

2. Check with other members of your household or business.

3. Check with neighbors when appropriate.

4. Allow until the end of the delivery day in case the carrier marked the package delivered before completing delivery.

5. Contact the shipping carrier for any available delivery details.

If you still cannot locate the shipment, contact us at contactus@tibait.com. We will review the tracking information and assist with the appropriate next steps. Resolution options may depend on the carrier’s investigation and the circumstances of the shipment.

Damaged Shipments

If your order arrives damaged, contact us as soon as possible at contactus@tibait.com.

Please retain:

• The damaged product

• The product’s original packaging

• The shipping box or mailer

• All packing materials

• The shipping label

We may request photographs of the merchandise, packaging, and shipping label to help us evaluate the issue and submit a carrier claim.

Items damaged during shipment will not be subject to a restocking fee. Please review our Return and Refund Policy for additional information.

In-Store Pickup

Free in-store pickup is available for eligible online orders at:

Thousand Islands Bait Store
42980 State Route 12
Alexandria Bay, NY 13607

Please wait until you receive confirmation that your order is ready for pickup before arriving at the store. An order confirmation does not mean the order is ready.

Customers may be asked to provide their order confirmation and identification when collecting an order.

International Shipping

International shipping is available only to eligible countries and destinations offered at checkout. International availability may vary based on the merchandise, destination, carrier service, and applicable restrictions.

International shipments may be sent through UPS, DHL Express, USPS, or another available carrier, depending on the destination and service selected.

International customers are responsible for complying with their country’s import requirements and restrictions. Customs duties, import taxes, brokerage charges, and other destination fees may apply.

Unless checkout expressly states that these charges have been prepaid or collected, they are the responsibility of the recipient and are not included in the product or shipping price.

International shipments may experience additional delays because of customs processing, local carrier conditions, or destination-specific requirements. Thousand Islands Bait Store cannot guarantee customs-clearance or international delivery timeframes.

Shipping Restrictions

Certain merchandise may be subject to carrier, destination, seasonal, or legal shipping restrictions.

Thousand Islands Bait Store may cancel or modify an order when we cannot legally or reasonably ship an item to the selected destination. If we cancel an item or order for this reason, the applicable amount paid for the unfulfilled merchandise will be refunded to the original payment method.

Returns and Exchanges

Returns, exchanges, refunds, restocking fees, and return-shipping costs are governed by our Return and Refund Policy.

Contact Us

For questions regarding an order, shipment, tracking update, pickup, or delivery, contact:

Thousand Islands Bait Store
42980 State Route 12
Alexandria Bay, NY 13607
Email: contactus@tibait.com
Phone: +1 (315) 482-9903